Privacy policy

Last updated: September 17, 2026

Stwrap, LLC (“Stwrap,” “we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Stwrap is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and otherwise process your personal information when you visit or use Stwrap.com, make a purchase or other transaction, create or personalize a Stwrap® product, communicate with us, or otherwise interact with the Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with the Services, where you live, and applicable law, we may collect or process the following categories of personal information:

Contact details, including your name, billing address, shipping address, phone number, and email address.
Order and transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel; order history; shipping information; and transaction details.
Payment information. Payments are processed through Shopify and/or third-party payment providers. We may receive transaction confirmations, payment status, billing information, and limited payment-related information, while payment providers may process certain payment credentials directly.
Account information, including your username, password, security information, preferences, settings, and other information associated with your customer account.
Communications with us, including information you provide when contacting customer support, submitting a claim, asking a question, or otherwise communicating with Stwrap.
Customer Content and personalization materials, including photographs, images, artwork, logos, text, messages, names, dates, designs, and other files or information you submit to create a custom or personalized Stwrap.
Device and technical information, including information about your device, browser, operating system, network connection, IP address, and other identifiers.
Usage information, including how and when you interact with or navigate the Services, products or pages you view, and related website activity.
Marketing and advertising information, including information relating to your interaction with advertising, marketing communications, and promotional campaigns.

Customer Content may contain personal information about you or another person depicted, named, or otherwise identified in the content.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, place an order, submit Customer Content for customization, communicate with us, subscribe to marketing communications, or otherwise provide information to us.
Automatically through the Services, including through cookies, pixels, tags, local storage, and similar technologies.
From Shopify and our service providers, including technology, payment, shipping, fulfillment, analytics, advertising, customer support, cloud storage, and related providers.
From business, advertising, and marketing partners, where permitted by applicable law.
From other third parties, when you direct them to provide information to us or when otherwise permitted by law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use personal information to operate Stwrap.com, process purchases, manage customer accounts, remember preferences, provide customer support, fulfill orders, arrange shipping, process returns or claims, improve our Services, and provide a more relevant shopping experience.
Marketing and Advertising. We may use personal information for marketing and promotional purposes, including to send promotional communications, measure advertising performance, understand customer interests, advertise Stwrap products or services on other websites or platforms, and personalize advertising where permitted by applicable law.
Security and Fraud Prevention. We use personal information to authenticate accounts, provide a secure shopping experience, detect and investigate possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.
Communicating with You. We use personal information to provide customer support, respond to inquiries, provide effective services, and maintain our business relationship with you.
Legal Reasons. We use personal information to comply with applicable law, respond to valid legal process, participate in litigation or other legal proceedings, investigate potential violations of our terms or policies, and protect our legal rights.

Custom and Personalized Stwrap Products

When you submit photographs, images, artwork, logos, text, messages, designs, or other content to create a custom or personalized Stwrap (“Customer Content”), we process that content as reasonably necessary to provide the product or service you requested.

This may include accessing, reproducing, resizing, cropping, formatting, adjusting, modifying, printing, manufacturing, storing, transmitting, or otherwise processing Customer Content as necessary to:

Prepare artwork or production files.
Manufacture and assemble your product.
Fulfill and ship your order.
Provide customer support.
Correct production or fulfillment problems.
Maintain appropriate business records.
Prevent fraud or misuse.
Resolve disputes.
Comply with applicable law.

Submitting Customer Content does not transfer ownership of that content to Stwrap.

Submitting a personal photograph or other Customer Content for the purpose of creating a custom Stwrap also does not, by itself, give Stwrap unrestricted permission to use that content in advertising, social media, promotional materials, or other unrelated marketing.

Any separate use of Customer Content for promotional or marketing purposes would be subject to an appropriate permission, authorization, release, agreement, or other lawful basis where required.

Please also review our Terms of Service for additional terms regarding Customer Content.

Marketing and Advertising

We may use personal information for marketing and promotional purposes, including to:

Send promotional emails or other marketing communications.
Measure advertising performance.
Understand customer interests.
Advertise Stwrap products and services on other websites or platforms.
Personalize advertising where permitted.
Understand whether advertising resulted in website visits, purchases, or other interactions.

You may opt out of promotional emails at any time by using the unsubscribe link included in those messages.

Even if you opt out of marketing communications, we may still send transactional or service-related communications concerning orders, shipping, customer support, account activity, or other non-promotional matters.

Cookies, Pixels, Analytics, and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:

Operate the website and checkout.
Maintain security.
Remember preferences.
Understand website usage.
Improve website performance.
Provide analytics.
Measure advertising effectiveness.
Personalize content.
Support advertising and marketing activities.

Some technologies are necessary for the website or checkout to function. Others may be used for analytics, personalization, or advertising.

Where required by applicable law, we provide consent or opt-out mechanisms for certain nonessential technologies.

You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Your Privacy Choices

Depending on where you reside, you may have the right to opt out of certain uses of personal information for targeted advertising, sharing, or activities that may be treated as a “sale” or “sharing” under applicable privacy law.

You may submit an applicable request through our Your Privacy Choices page.

If you visit Stwrap.com with a recognized Global Privacy Control (GPC) signal enabled, we will treat that signal as an opt-out request where required by applicable law and where the signal can be recognized by the technologies used on the Services.

Other than Global Privacy Control, we do not currently respond to other browser-based “Do Not Track” signals.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide the Services, including:

Shopify, which provides our ecommerce platform.
Payment providers that process payments and assist with fraud prevention.
Shipping and fulfillment providers that help us deliver orders.
Technology and hosting providers that operate or support our website, applications, infrastructure, and data storage.
Analytics providers that help us understand website and business performance.
Advertising and marketing partners that help us measure campaigns or advertise Stwrap products, subject to applicable privacy rights and choices.
Customer service providers that assist with customer communications or support.
Production and customization service providers that may process Customer Content where reasonably necessary to prepare, print, manufacture, produce, fulfill, correct, or support a custom or personalized order.

Service providers processing Customer Content on our behalf are authorized to use the content only as reasonably necessary to provide services to Stwrap, comply with applicable law, protect against fraud or misuse, or as otherwise authorized by you.

We may also disclose information:

When you direct or authorize us to do so.
In connection with shipping or fulfilling an order.
Within our corporate group or with affiliates where applicable.
To protect the rights, safety, security, or property of Stwrap, our customers, or others.
To investigate suspected fraud, illegal activity, or violations of our policies.
To comply with subpoenas, court orders, law enforcement requests, or other legal obligations.
In connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.

Relationship with Shopify

The Services are hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve its platform and related services.

Information submitted through the Services may be transmitted to Shopify and other service providers, including providers located in countries other than where you reside.

Shopify may also process information relating to your interactions with Stwrap, other Shopify merchants, and Shopify itself in connection with certain Shopify services and features.

In circumstances where Shopify determines the purposes and means of certain processing activities, Shopify is responsible for that processing and for applicable requests regarding those activities.

To learn more, review the Shopify Consumer Privacy Policy.

You may also use the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites, social networks, services, or online platforms that are not owned or controlled by Stwrap.

We are not responsible for the privacy, security, accuracy, content, or practices of independent third parties.

If you visit or use a third-party website or service, you should review that party's privacy policy and terms.

Information you voluntarily post or disclose in public or semi-public locations, including social media platforms, may be visible to other users and may be collected or used by others.

Children's Data

The Services are not directed to children, and we do not knowingly collect personal information directly from children under the age at which parental consent is required under applicable law.

However, a parent, guardian, family member, or other authorized adult may submit a photograph or other Customer Content that depicts a child when creating a personalized product.

When this occurs, we process the submitted content only for the purposes described in this Privacy Policy, including creating, fulfilling, supporting, and maintaining appropriate records relating to the requested product or service.

If you are a parent or guardian and believe a child has submitted personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms are defined by applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no security system, network, transmission method, or storage system is completely secure, and we cannot guarantee absolute security.

Please do not send highly sensitive or confidential information through unsecured communication channels.

We retain personal information for periods that are reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide and support the Services.
Fulfill and document transactions.
Provide customer service.
Comply with tax, accounting, legal, and regulatory obligations.
Prevent fraud.
Maintain security.
Resolve disputes.
Enforce our agreements and policies.

Retention periods may vary based on the type of information and the reason it was collected.

Customer Content

Customer Content submitted for custom or personalized products is retained only for as long as reasonably necessary for production, fulfillment, customer support, appropriate business recordkeeping, fraud prevention, dispute resolution, technical operations, and legal compliance.

Customer Content may exist for different periods in production systems, backups, order records, support systems, or service-provider systems based on operational requirements and applicable law.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances.

Right to Access or Know. You may have the right to request information about personal information we maintain about you.
Right to Delete. You may have the right to request deletion of certain personal information, subject to applicable legal exceptions.
Right to Correct. You may have the right to request correction of inaccurate personal information.
Right to Portability. You may have the right to receive certain personal information in a portable format.
Right to Opt Out of Sale, Sharing, or Targeted Advertising. Depending on applicable law, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising or activities legally defined as a sale or sharing.
Right to Appeal. In certain jurisdictions, you may have the right to appeal a decision concerning a privacy request.
Right to Manage Marketing Communications. You may unsubscribe from promotional emails at any time using the unsubscribe link included in those communications.

You can submit applicable opt-out requests through our Your Privacy Choices page.

For rights involving information processed independently by Shopify, visit the Shopify Privacy Portal.

We will not discriminate against you for exercising privacy rights available under applicable law.

We may need to verify your identity before processing certain requests. Where permitted by law, an authorized agent may submit a request on your behalf, but we may require proof of authorization and may need to verify your identity directly.

We will respond within the period required by applicable law.

Complaints

If you have a complaint about how Stwrap processes personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal our response or submit a complaint to an applicable privacy or data-protection authority.

International Transfers

We and our service providers may transfer, store, or process personal information outside the country where you reside.

Where applicable law requires a recognized transfer mechanism, we or our applicable service providers may rely on Standard Contractual Clauses, adequacy decisions, or another lawful transfer mechanism.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Services, technology, privacy practices, or legal requirements.

When we update this Privacy Policy, we will post the revised version on Stwrap.com and revise the Last Updated date.

We will provide additional notice where required by applicable law.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an available privacy right, please contact:

Stwrap, LLC
8864 Whitney Drive
Lewis Center, OH 43035
United States

Phone: +1 614-325-0440
Email: tom@stwrap.com
Website: https://www.stwrap.com