Refund policy

At Stwrap®, we take pride in the quality of every product we make. Because many Stwrap products are personalized and made specifically for you, return eligibility depends on the type of product purchased.

Please review this policy before placing your order. By completing a purchase on Stwrap.com, you acknowledge the return and refund terms below.

1. Return Window

Return requests for eligible, non-custom products must be submitted within 5 days of delivery.

To be eligible for a return:

The product must have been purchased directly from Stwrap.com.
The item must be unused, unaltered, and in its original condition and packaging.
A valid Stwrap.com order number or other proof of purchase is required.
The return must be authorized by Stwrap before it is shipped back.

Products purchased from a third-party retailer or marketplace are subject to that seller's return policy and must be returned through the original place of purchase.

2. Custom & Personalized Products — Final Sale

Because custom and personalized Stwrap® products are made specifically for you, all custom, personalized, and made-to-order products are final sale and are not eligible for returns, exchanges, or refunds.

This includes Stwraps created using a customer's photo, image, message, logo, artwork, design, or other personalization.

Exception: If your custom or personalized Stwrap arrives damaged or defective, or if Stwrap made an error in producing or fulfilling your order, please contact us within 5 days of delivery.

Report a Custom Order Issue

Please include your order number, a description of the issue, and photos showing the problem when applicable.

If we confirm that the product arrived damaged or defective or that Stwrap made an error, we will provide an appropriate replacement or refund at no additional cost to you.

You will not be responsible for return shipping when the issue is due to damage, a product defect, or an error by Stwrap. In many cases, we may be able to resolve the issue using photographs and will let you know if the product needs to be returned.

Please carefully review your photo, personalization, spelling, design, and other information before submitting your custom order.

3. Other Non-Returnable Items

In addition to custom and personalized products, the following are not eligible for standard returns or refunds:

Wholesale and bulk orders, unless otherwise agreed to in writing.
Products that have been used, worn, altered, modified, or damaged after delivery.
Products damaged through misuse or use outside their intended application.
Products specifically identified as Final Sale at the time of purchase.

4. Product Use & Damage From Misuse

Stwrap® products are designed for use on compatible 1-inch (1") to 1.5-inch (1.5") wide bag straps and wide lanyards.

Damage caused by misuse, improper installation, modification, or use outside the product's intended application is not considered a product defect and is not eligible for a refund or replacement.

Examples include, but are not limited to:

Overstretching the silicone band beyond its intended capacity.
Forcing, pulling, or attempting to separate product components.
Peeling, removing, or attempting to remove the protective epoxy dome or underlying image.
Altering or modifying the product.
Using the product in a manner inconsistent with its intended use.

5. Damaged, Defective, or Incorrect Orders

If a Stwrap® product arrives damaged or defective, or if we produced or shipped the wrong product, please contact us within 5 days of delivery.

Report a Damaged, Defective, or Incorrect Order

Please provide:

Your order number.
A description of the problem.
Photos showing the issue, when applicable.

If Stwrap confirms that the product arrived damaged or defective or that we made a production or fulfillment error, we will provide an appropriate replacement or refund at no additional cost to you.

The same protection applies to custom and personalized products as described in Section 2.

We will let you know whether the affected product needs to be returned. Do not return a damaged, defective, or incorrect product unless instructed to do so by Stwrap.

6. Return Authorization & Process

All eligible returns must be authorized by Stwrap before being shipped back.

Request Authorization: Contact us within 5 days of delivery and provide your order number, the product involved, and the reason for the return.
Receive Approval: If the return is eligible, Stwrap will provide a Return Authorization (RA) number and return instructions.
Return the Product: Securely package the authorized product in its original condition and packaging and follow the return instructions provided.
Include Your Information: Include your order information and RA number with the shipment.

Request a Return Authorization

Do not send merchandise back without first receiving authorization from Stwrap. Unauthorized returns may not be accepted or refunded.

Return Address

Stwrap, LLC
Attn: Returns Department
8864 Whitney Drive
Lewis Center, OH 43035
United States

View Directions

7. Return Shipping Costs

For an approved return of an eligible non-custom product, the customer is responsible for all return shipping costs.

Original shipping charges are non-refundable.

If Stwrap confirms that a product arrived damaged or defective or that we made a production or fulfillment error, Stwrap will cover the reasonable shipping costs associated with an approved return or replacement.

We recommend using a trackable shipping service when returning an item. Stwrap is not responsible for return shipments that are lost, misdirected, or damaged while in transit to us.

8. Refunds

Once an authorized return is received, we will inspect the product and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Your bank, credit card company, or payment provider may require additional time to process and post the refund after it has been issued by Stwrap.

Stwrap reserves the right to deny a return or refund when a returned product does not meet the eligibility requirements stated in this policy.

9. Order Cancellations & Changes

Because custom and personalized products may enter production shortly after an order is submitted, custom orders cannot be canceled or changed once production has begun.

If you need to request a correction or change, contact us as soon as possible:

Request an Order Change

We cannot guarantee that an order can be changed or canceled after it has been submitted. If production has already begun, the custom or personalized order will be considered a final sale.

10. Wholesale, Bulk & Corporate Orders

Wholesale, bulk, corporate, promotional, fundraising, school, team, and other large-volume orders are not eligible for standard returns or refunds unless otherwise agreed to in writing before the order is placed.

Because these orders may be produced specifically for the purchaser, approved quantities, artwork, personalization, and other specifications should be carefully reviewed before production.

Claims involving damaged, defective, missing, or incorrectly produced merchandise must be reported promptly after delivery.

Bulk & Corporate Order Support

11. Third-Party Purchases

Stwrap, LLC accepts returns, exchanges, refund requests, and order-related claims only for products purchased directly from Stwrap.com.

If you purchased a Stwrap® product from a third-party retailer, marketplace, reseller, distributor, promotional partner, or any other website or seller, your purchase is subject to that seller's applicable return, refund, exchange, and order-support policies.

All return, refund, exchange, cancellation, shipping, and order-related requests for third-party purchases must be directed to the original place of purchase.

Stwrap, LLC does not accept returns or issue refunds for products purchased from third parties. Proof of purchase from Stwrap.com may be required before we authorize a return, replacement, exchange, or refund.

If you received a Stwrap product purchased through a third party that you believe has a product defect, you may contact us for assistance; however, this does not constitute acceptance of a return or refund outside the original seller's policies.