Refund policy
STWRAP, LLC. RETURN & REFUND POLICY
We take pride in offering high-quality Stwrap products. If you have any problems with merchandise purchased from www.stwrap.com, please review our policy below.
1. ELIGIBILITY AND RETURN WINDOW
| Detail | Requirement |
|---|---|
| Return Window | 5 days from the purchase date. |
| Condition | Item must be unused, unaltered, and in its original condition and packaging. (All items are inspected before shipping.) |
| Proof of Purchase | Valid Order Number and receipt from www.stwrap.com are required. |
| Third-Party Purchases | We do not accept returns or refunds for Stwrap® products purchased from external retailers. |
2. PRODUCT SPECIFIC USAGE AND WARRANTY LIMITATIONS
The Stwrap bag tag is designed and tested for use on a standard 1-inch (1") to 1.5-inch (1.5") strap or lanyard.
Misuse Voids Return: Returns will not be accepted if the product exhibits damage caused by misuse, including, but not limited to:
- Overstretching the elastic band beyond the intended 1.5-inch capacity.
- Forcing or pulling the cases apart.
- Peeling or attempting to remove the urethane dome or the underlying image from the case.
3. NON-RETURNABLE ITEMS (EXCEPTIONS)
The following items are exempt from being returned:
- Damage from Misuse: Any item damaged due to overstretching, forcing components apart, or peeling the dome/image, as detailed in Section 2.
- Custom Products: Any product that was customized, personalized, or made to order.
- Wholesale Items: Any bulk project sold at wholesale prices via www.stwrap.com. (Note: Damages or errors on wholesale orders must be reported immediately upon receipt.)
- Altered Products: Any product that has been worn, used, washed, or altered from its original condition.
- Final Sale Items: In-stock items that are sold at a special, heavily discounted "Final Sale" price.
4. THE RETURN AND REPLACEMENT PROCESS
All returns require a Return Authorization (RA) number to be processed.
- Obtain RA Number: Email us at support@stwrap.com. Please include your Order Number and the reason for the return (refund or replacement).
- Approval: Stwrap, LLC. must approve all returns or exchanges and provide you with a unique RA number before you ship the item back.
- Ship the Item: Securely package the item(s) and include your original order receipt, along with the RA number clearly written on a note inside the package.
Return Address:
Stwrap, LLC.ATTN: RETURNS DEPARTMENT
8874 Whitney Drive, Lewis Center, OH, 43035
Shipping Costs: You are responsible