Shipping Policy

Where We Ship

We currently ship orders within the United States only.

Production and Lead Times

Stwrap products go through a multi-step process including printing, doming, curing, assembly, and shipping. Production time varies by order size. The timelines below reflect production time only. Shipping time is added after production is complete.

Business days are Monday–Friday, excluding U.S. holidays.

Order Size	Estimated Production Time
1–9 units	Approximately 3 business days
10–25 units	Approximately 5 business days
100+ units (Bulk Custom Program)	Approximately 20–30 business days (volume and scheduling dependent)

In-stock (non-custom) items ship the next business day.

Shipping (Retail Checkout)

Most retail orders ship via USPS. Delivery estimates begin once your order has shipped. Carrier options may vary based on order size and destination.

$3.95 flat shipping on orders under $35
Free shipping on orders $35+

Note: Free shipping applies to online retail checkout only on www.stwrap.com. It does not apply to quoted orders, bulk orders, merchandiser displays, or wholesale.

Bulk Custom Program (100+ Units)

Bulk custom orders start at 100 units and require proof approval and production scheduling.

MOQ: 100 units
Production: 20–30 business days after proof approval (volume dependent)
Default packaging: bulk poly bagging (up to 1,000 units per bag)
Optional retail-ready packaging: add a packaging card for +$0.45 per unit
Shipping: billed separately (no free shipping)

Custom PMS Case and Band Colors

If you require custom PMS-matched case and band colors beyond standard options, the minimum order quantity is 20,000 units. Contact us for a quote.

Order Updates and Tracking

Once your order ships, you’ll receive a confirmation email with tracking (when available). If your tracking shows “delivered” but you haven’t received the package, please check with household members and neighbors first, then contact us.

Address Accuracy

Please review your shipping address carefully at checkout. We’re not responsible for delays or losses due to incorrect or incomplete addresses.

Delays and Exceptions

Weather events, carrier disruptions, and peak-season volume can occasionally extend delivery times. These circumstances are outside our control, but we’ll do our best to help.

Returns and Exchanges

For returns, please follow our Return Policy instructions (including sending returns to the address listed there). You are responsible for return shipping costs.